Shipping & Returns

Blue Ridge Gems ships natural gemstones, crystals, rough and jewelry carefully packed for collectors, jewelers and dealers. This page summarizes how we ship and how returns work.

Shipping

  • Insured shipping. Orders ship with carrier tracking. Higher-value pieces are packed and insured for transit. Signature may be required on shipments.
  • Domestic (United States). Typical processing is a few business days after payment clears, then carrier transit. Rush options may be available — contact us before ordering if you need a faster ship date.
  • International. Available on request for many items. The buyer is responsible for customs, duties and local taxes. Not every piece ships internationally — ask before ordering high-value stones.
  • Packaging. Stones and jewelry are cushioned and discreetly packed. We do not print stone values on the outer label.

Returns

  • Return window. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If approved, the item price is refunded; shipping may be non-refundable.
  • Condition. To be eligible for a return, your item must be in the same condition that you received it, unused, unaltered, and in its original packaging when provided. You’ll also need the receipt or proof of purchase. Faceted rough that has been cut or altered cannot be returned.
  • Custom and commissioned jewelry. Custom-made or specially commissioned pieces are final sale unless we made an error in the order.
  • How to start a return. Email us with your order number and reason before shipping anything back. We will provide the return address and instructions.
  • Refunds. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method. Please allow time for your bank or card issuer to post the refund.

Make an Offer & wholesale

Pieces over $1,000 (and tagged make-offer items) include a Make an Offer option. We reply by email. Approved wholesale accounts receive trade pricing — apply for wholesale.

Questions? Email us or write to Blue Ridge Gems, PO Box 190, North Carolina, United States.